SUMMARY

  1. WHICH COUNTRIES DO YOU SHIP TO?
  2. WHERE DOES DABPRESS SHIP FROM?
  3. IS SHIPPING DISCREET?
  4. WHY IS MY PACKAGE BEING DELAYED?
  5. ARE THERE ANY IMPORT CHARGE?
  6. RETURN POLICY
  7. PAYMENT METHODS
  8. DO YOU DO PAYMENTS OVER THE PHONE?
  9. HOW TO SET PID TEMP CONTROLLER?
  10. HOW TO SET TIMER OF PNEUMATIC ROSIN PRESS?
  11. QUICK START GUIDE - PNEUMATIC ROSIN PRESSES
  12. HOW CAN WE BE A VERIFIED RETAILER?
  13. WHY DOESN’T ANYONE ANSWER MY PHONE ON BUSINESS DAY? 
  14. WHY CAN'T I USE DABPRESS' TEMP CONTROLLER BOX FOR E-NAIL?
       

      1. WHICH COUNTRIES DO YOU SHIP TO?

      • Domestic Destination: All States Of United States.
      • International Destination:  Canada, Mexico and  All Countries of Europe, Australia, and New Zealand.

      2. WHERE DOES DABPRESS SHIP FROM?

      • U.S. Domestic Orders, Fulfilled By Amazon Unless Out of Stock.
      • International Orders are Shipped From Our China Factory. Usually, You Will Receive Them within 3-7 Business Days Via DHL Express.

      3. IS SHIPPING DISCREET?

      • All Packages Are Shipped In a Plain Unmarked Brown External Box With Our Barcode label. 
      • The Shipping Label Will Include Your name, Address, And a Return Address.

      4. WHY IS MY PACKAGE BEING DELAYED?

      • Delays Are Usually Caused By Holidays, Weekends, and/or Severe Weather Conditions.
      • Please Take This Into Consideration Before Ordering.

      5. ARE THERE ANY IMPORT CHARGE?

      • The United States You Don’t Need To.
      • Any Other Countries Get Clearance As Samples, Usually, You Pay Nothing.

      6. RETURN POLICY:

      • A Return Must Be Requested Before ALL Returns.
      • Returns Will ONLY Be Accepted Within 15 Days.
      • 10% Restocking Fee Requested For Returned Items That Are Not Defective Item Must Be In New Unopened Condition.
      •  Any Package That is Refused or Undeliverable Due to Insufficient or Invalid Address, or Marked As Unclaimed, is Subject To a 10% Restocking Fee.
      • 10% Restocking Fee If It is Not Our Mistake: Such As (Wrong Item, broken Item, defective items, etc...)
      • Refund is Only For Purchased Item Price (Not Including Shipping Charge).
      • Defective Item Return. You Pay Nothing (But Please Send Us Pictures Or Videos Of Improving Our Quality).
      • Refund Will Be Processed Within 1 Business Day

      7. PAYMENT METHODS

      • ONLY PayPal ( You Can Pay Via PayPal Even You Have No PayPal Account If You Live in The Unite States).
      • Wholesaler Retailer And Distributor Order ONLY accept Bank Transfer.

      8. DO YOU DO PAYMENTS OVER THE PHONE?

      • Unfortunately, All orders Must Be Processed And Paid Online Through Our Website.

      9. HOW TO SET PID TEMP CONTROLLER?

      • Press “ SET ” button to activate temperature controller
      • Press ◀ button to increase and decrease the value at hundreds, tens and ones places
      • Press ▼ or ▲ from 0-9 for your desired temp
      • Press “ SET ” button to lock the desired temperature in place

      10. HOW TO SET TIMER OF PNEUMATIC ROSIN PRESS?

      • Set your desired pressing time by pushing “+” and “-“ buttons to increase and decrease the value (seconds) at tens and one's places individually
      • Please always keep “S” (second). Usually, 60 seconds is your max delay
      • Set the two decimal places with “0”

        11. QUICK START GUIDE - PNEUMATIC ROSIN PRESSES

        • Plug into electrical outlet and turn on main power switch
        • Check “ Emergency” button to make sure it releases
        • Check the setting of temp controller & timer. Temp setting >120°F; Timer > 5 second
        • Connect press to air compressor ( Make sure air compressor works)
        • Turn on both heater switches
        • Press both silver buttons to start press 

              12. HOW CAN WE BE A VERIFIED RETAILER?

              • We are looking for experienced partners worldwide
              • Please Read Details Here

                13. WHY DOESN’T ANYONE ANSWER MY PHONE ON BUSINESS DAY?

                • Please Contact Us Via Email ( support@dabpress.com)

                14. WHY CAN'T I USE DABPRESS' TEMP CONTROLLER BOX FOR E-NAIL?

                • Normal standard 5-pin XLR is easy to break. Just like iPhone charger, the cable is easy to break at the connecting point near the charger. XLR connector is welded, so it will break off easily. 
                • Heater has its own working life, usually about 6000-8000 hours.
                • For rosin press plates, aluminum plate and frame are solid and sturdy for long-term use, but temp controller box could break down much easier. Unplug-design guarantees long life of temp controller box. That's why dabpress abandons the benefits E-nail brings. 
                • You can try to open the dabpress temp controller box: no connectors installed from the two relays to heaters, just wires.That's how we guarantee our temp controller long working life.